Warranty and returns fraud is big business. An estimated 10% of returns are thought to be fraudulent. Without the means to authenticate a product, companies are often reluctant to refuse repair or return services, even in doubtful cases. The absence of robust authentication procedures in stores or service centres puts companies at further risk from opportunistic fraudsters, who take advantage of manufacturers’ generous customer-focused returns and warranty policies.
Read this paper to find out more about the links between counterfeiting and warranty and returns fraud, and how covert authentication technologies can help protect products and brands.To download this FREE document, please complete the form below: